Customer Reviews

Love my magic knives I have 3 sizes now, I couldn't do without them in the kitchen. Best ever.

Have been using magic knives now for a few years and are by far the best knives I've ever used, perfect - currently I have 4 x of them and wouldn't use anything else. Customer service is second to none and I would highly recommend anyone purchasing them.

This is the 2nd set of knives I’ve purchased, absolutely fabulous. Always stay sharp and so easy to use.

I have all three knives and have had them for at least 5 years with no problem at all. A friend recommended them to me and I thank her constantly for introducing me to them. I am short of the 3” one at the moment simply because I think I disposed of it accidentally w hen putting veg peelings in the bin. I am going to order another one to make the set complete.

My third 5" knife has just broken in what I consider to be a dangerous way. In Nov 2016 I bought a set of knives at NEC Christmas Exhibition. Eleven months later, the 5" one broke, the handle coming away from the blade. Twenty-five months later the replacement one broke in the same manner. To be fair this was replaced free of charge. However, the third one I have now (the second replacement) has broken after 13 months. In the previous two cases I was cutting a soft material when it broke, however this time I was cutting a large carrot. The blade shot out, span round and came at me pointed end forward. It just missed my arm and ended up on the floor behind me. From my experience and other comments knife breakage does seem to be a common occurance. This is not the robust product I thought I was purchasing.

Having had my previous reviews taken down immediately I thought I would try one more time to see if they would be truthful and show all reviews. After only 18 months of normal use and never seeing a dishwasher the handle on my knife broke. Following further research this seems to be an extremely common fault with these knives. When i enquired about the lifetime guarantee I was appalled to fine it that is was a scan and not worth the paper it was written on. Rather then simply replacing the not fit for purpose product you must pay for the P&P to return the item, they then charge you a fee for how many years you have had the knife and finally you have to pay the P&P for the replacement item to be delivered. These are not premium knives and the guarantee is a scam.

The knives were really good at first. Although the blades are a little flimsy they were really nice to use. HOWEVER after 18 months of using the knives, the 5” knife handle broke through normal use, similar to other reviews I have read. When I enquired about replacing the knife through the lifetime guarantee I was shocked to find out it is not worth the paper it is written on. In order to get a replacement you have to pay for the P&P to return the broken, not fit for purpose knife, then they charge you a fee for how long you have owned the knife and finally charge you for the P&P for the delivery of your replacement knife. Do not be fooled by the offer of the guarantee and if you want a long lasting premium knife, I would suggest looking elsewhere.

As usual a beautifully sharp knife.

Hi. I just want to say how efficient and helpful the customer care had been from Phil and Lesley. I've had my 8' and 5' knife for 5 years and they are so good that they are the only knifes I use. The handle of the 5" broke but I couldn't find the guarantee. They asked me some questions, tracked when I bought it and reissued the guarantee. I can now have my much loved knife back and have actually ordered some more to add to my collection. I can thoroughly recommend them Magic Knife as a company!! Amanda

Really is the best knife I have ever had, sharpens so well and holds its edge. Very happy with my purchase

I have three of the magic knives in various sizes. Very sharp, light and easy to use. Totally recommend. Once purchased you won’t need any other knives.

Just received my knife back after sending it back for replacement, as the handle broke. I've been totally lost without it. Purchased the 8" originally along with the 5" superb knives. Now purchased the 3" knife not tried that yet. Great service thanks Phil and Lesley. Regards Eileen

Absolutely excellent after-sales service, it's second to none! Thank you Phil & Lesley

Bought box set at Country File at Castle Howard in 2019 and the knife broke in two cutting a sandwich. We registered for lifetime guarantee but now find you have to pay to return the broken knife even though a photo was sent and also pay for replacement!! My understanding of a lifetime guarantee is the product is replaced free of charge? Will not be recommending or purchasing again.

Not just excellent knives, but also Incredible after-sales service. The best I have ever known from any company. Thank you Phil & Lesley.